Shipping and payment
Here you will find all important information about shipping. The shipping costs vary depending on the country of delivery and package size.
We ship within Germany with our shipping partner DHL.
Each package up to 5kg for € 4.99
Each package from 5kg to 31.5kg for € 5.99
Shipping EU up to 2kg:
We ship within the EU with our shipping partner DHL.
The DHL Paket International with Service Premium is preferred and always transported by the fastest route. Your package always takes the next possible flight or truck to the destination and is also given priority in the destination country. So it reaches its destination much faster.
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic
Andorra, Great Britain (because of Brexit: 17,99 EUR), Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
Shipping non-EU up to 2kg:
Zone 1 - non-EU:
Zone 3 - non-EU:
Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia (Rep.), Moldova, Montenegro, Norway, Serbia, Ukraine, Belarus
Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russia, Syria, Tunisia, Turkey
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China, India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico , Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, Ver. Arab Emirates, Vietnam
Angola, Anguilla, Antigua and Barbuda, Equatorial Guinea, Argentina, Aruba, Ethiopia, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, British Virgin Islands, British. Terr. Indian Ocean, Burkina Faso, Burundi, Chile, Costa Rica, Curacao, Dem.Republic of Congo, Dominica, Dominican Republic, Djibouti, Ecuador, El Salvador, Ivory Coast, Eritrea, Falkland Islands, Fiji, French Southern and Antarctic Lands, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Cayman Islands, Cameroon, Cape Verde, Kenya, Kiribati, Colombia, Comoros, Congo, Republic , Cuba, Lesotho, Liberia, Ma-dagascar, Malawi, Mali, Marshall Island, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama , Paraguay, Peru, Pitcairn, Réunion, Rwanda, Saint-Pierre and Miquelon, Solomon Islands, Zambia, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, St. Christoph and Nevis, St. Eustatius, St Helena, St. Lucia, St. Maarten, St. Vincent and the Grenadi nen, South Africa, Sudan, South Sudan, Suriname, Swaziland, Tanzania, Ver. Republic, Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Chad, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Central African Republic
You can easily pay with PayPal, credit card (via stripe) and payment in advance.
For international shipments over 2kg, please send an email to firstname.lastname@example.org
1.1 I have completed my order. What's next?
The paths at Radsport Ibert are short. Please check your order confirmation, which we have just sent you by email. If something is wrong, please contact email@example.com. If all items are in stock, we will make your order ready for dispatch and you can sit back and look forward to the delivery.
1.2 Can I change my shipping address?
You can enter your desired delivery address during your order. Unfortunately, changes of address are no longer possible for orders that have already been placed.
1.3 When will my order be shipped?
Items in stock are delivered within Germany in 1-2 working days, within Europe in 2-5 working days and worldwide in 10-14 working days.
1.4 To which countries do you deliver and what are the shipping costs?
We deliver to all countries covered by our shipping partner DHL Paket. Please take the shipping costs from the list above. For different countries please contact firstname.lastname@example.org.
Please note that customs duties may apply to deliveries outside the EU.
For deliveries outside the EU, we immediately deduct German VAT (19%).
2.1 Can I send goods back free of charge?
Unfortunately we cannot offer you a free return and ask you to return the goods at your own expense, otherwise we will have to bear the costs of the return.
Articles that you do not like or do not fit can be returned to us (in the original packaging and with all accessories). The goods must be undamaged or unworn and unwashed. If the original packaging is no longer available, we ask you to use suitable packaging to avoid damage in transit.
2.2 How long is it possible to send something back?
After receiving your order, you can send the goods back to us within 14 days.
2.3 When do I get my money back?
Refunds for returned items will be made no later than 14 days after we receive the return. We will transfer the money to you using the same method of payment by which you originally paid.
Our aim is always to send you flawless goods. Should something not meet your expectations nevertheless, please contact email@example.com.
We will then surely find a common solution.